0 items in cart

×

SHIPPING & RETURN POLICY

DELIVERY

Spektrum delivers products worldwide with UPS. Our standard delivery time is 2-5 days within Europe and 5-7 days for US orders. For other countries please allow up to 10 days. If your delivery will be delayed by any reason we will contact you directly.

RETURNS

We allow free returns up to 14 days after delivery. If 14 days have passed since your delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

PAYMENTS

Spektrumare AB is held responsible for all transactions, including refunds, cancellations and chargebacks related to purchases made on through spektrumsports.com.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@spektrumsports.com

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@spektrumsports.com and send your item to the adress below.

RETURN SHIPPING

For US customers:
To return your product, please mail admin@spektrumsports.com for a return shipping label. Use the supplied return shipping label and send your product to:

Sport Design Sweden, Inc.
3858 Walnut St Ste 134
Denver, CO 80205

We have free shipping on returns.

For EU customers:
To return your product, please mail admin@spektrumsports.com for a return shipping label. Use the supplied return shipping label and send your product to:

Textile Fashion Logistics CJ AB

Industrigatan 10

SE-504 62 BORÅS

Sweden

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

DISPUTE MANAGEMENT

Spektrumare AB will attempt to resolve any dispute or claim arising from purchases made through www.spektrumsports.com

REFUNDS ARE MANAGED BY:

Spektrumare AB

Stationsvägen 25

SE-837 52 Åre

Sweden

RETURNS AND EXCHANGES ARE MANAGED BY:

Textile Fashion Logistics CJ AB

Industrigatan 10

SE-504 62 BORÅS

Sweden